Live Chat Outsourcing Agent Service - TheChatinc.comTheChatinc
24/7 Live Chat Staffing Services & Software

We help you increase lead intake & convert more by staffing your website chat with real humans 24/7.

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  • Hello! Can I help make you an appointment or answer a question?
  • Yes, I am receiving pain in my left shoulder don't think it's a stroke but I am in my recliner.
  • I’m sorry to hear about your shoulder pain. In order to address you better, may I have your first and last name please?
  • Mike Stewart.
  • Thanks, Mike. What city/state are you currently residing in?
  • Spring, TX
  • Alright. I believe the best solution in helping you is to speak with one of our Patient Care Coordinators who can review your request and recommend possible options moving forward regarding your shoulder pain.
  • Would you like me to have them contect you for further assistance?
  • Offcource.
  • Sure Mike, what phone number and email would be best to follow up with you?
  • 602-XXX-XXXX email
  • Thanks for the contact information. How soon would you like to setup an appointment with one of our Doctors?
  • Anytime this week.
  • Alright. I have alerted our Patient Care Coordinators to respond your questions right away. Please do your best to take care and our Patient Care Coordinators will contact you real soon.

We uphold your Brand by Engaging in Purely Live Conversations. Here's a glimpse...

  • Greeting A welcome message to initiate the chat. It’s customizeable.
  • Assistance Needed Visitor shares basic details of what the assistance is required for.
  • Name of VisitorAgent gets visitor’s first and last name.
  • Location/Region Confirmation of location in order to determine if it falls within the actual service area.
  • Lead Information The most important part, contact information is taken.
  • Scheduling/Appointment Preference The agent confirms the best time slot for either a visit or a call from the office.
  • Ending/Closing The statement taking the chat session towards end.

Why Choose our Live Chat Service?

Top 5 Reasons.
Your Brand is represented by real humans (not bots) that engage in live conversations.
You can focus on closing sales & things that really matter. We will manage capturing leads for you 24/7.
We're up to 40x cheaper than hiring a full-time employee to manage your live chat.
We don't replace your existing lead intake but we increase it.
And then our chat features...

Round-the-clock Support

To make the most of every opportunity, our chat solution remains active 24/7.

Facebook Chat Monitoring

The chat engagements on your official Facebook page are also promptly managed.


Shared support option, allowing your staff to chat during business hours.

Google Analytics Integration

Our software supports easy integration with Google Analytics for tracking purpose.


TheChatinc’s solution makes the visitors able to communicate through mobile texting as well.

Live Call Connect

Potential customers are connected with your team instantly through a phone call.

Increased Leads

Live conversations handled by our trained agents, end up in increased potential leads.

CRM Integration

The leads we generate for you get easily integrated with your CRM database.

Web-based Portal

You will be given access to a live chat portal having all your live conversation transcripts.

Customer Success Stories

How it works? Adding Chat to your website is a process made simple.

Step 1

FAQ & Response Guide Creation

Our copywriters gather FAQs from you and your website and turn them into precise response guidelines.

Step 2

Review & Approve FAQs

You approve FAQs & make any necessary changes.

Step 3

Add Code & We are live

You add few lines of chat code to your site and we are Live!

Get a Custom Pay Per Lead Pricing Plan to suit your budget.

Want to Join our Affiliate & Reseller Plan?


We specialize in lead conversions across 9 different industries. If your's isn't listed, no worries as we are fast at implementing in new verticals. Just chat with us to know more.

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14-days of a free trial and the increase in number of clients will say it all. Ready?

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