Live Chat Outsourcing Agent Service - TheChatinc

Got a Question?

What is a Lead?

A lead is a successful Chat Engagement in which our chat agent captures a name, phone number and/or email of someone who has expressed interest in your product/service. If you want us to ask your visitors more qualifying questions, you can direct our copy writers to include more questions in the response guide.

How long does it take to get Started?

Within 24 hours or sometimes even sooner that.

Which live Chat Software will you use?

Our preference is LiveChatInc due to its high stability & rich feature set. If you would like to choose different software, we are ready for that as well.

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express through our secure payment gateway.

How quickly will the setup complete?

4 Business days or faster if we get complete information for your service or product.

What type of Websites do you accept?

If you have a nice product or a great service and you have a website, our live chat agents are ready to serve your site visitors 24x7.

Is this Live Chat Agent Service 24x7?

Confidently Yes! Our expert live chat agents will serve your site visitors round the clock & throughout the year.

How come TheChatinc Services are Cheap?

With years of extensive Live Chat experience, we have well defined Chat Standard Operating Procedures which allow us to serve individual client needs concurrently. Each chat agent is normally responsible for serving 4 - 5 clients at a given time. We maintain High Quality Compliance to ensure effective & efficient chat conversations for all your visitors.

What is the difference between chat & a lead?

Lead is defined as a Location enquiry, pre sales question, general support, follow up question, price enquiry. Or it can be a website visitor asking for specific product / service that requires further follow-ups from your side.

How will I add TheChatinc on my Website?

Its super simple. Sign up and we will guide you through each step. It will take 2 lines of code to be added to your website and we start chating. If you have problems, our technical team will add it to your website. All we will need is your site FTP details.

How does billing work?

Billing works Post Paid. You get the leads first. We then bill you monthly.

How do you learn about my Product/Service?

Our Copywriters gather FAQs from you and your website and turn them into precise response guidelines. You approve FAQs & make any necessary changes/additions.

What are the industries you support?

We support 38 leading industries: E-Commerce, Real Estate, Startups, SAAS, Auto Sales, Travel & Tourism, Health, Web Hosting, Pharmacy, Government, IT Services, Small Business, Fashion & Apparel, Jobs & Education, Hotels & Restaurants.

Can I self chat with my website visitors?

Certainly. You can. We can help you with it if that's required.

What happens after the Free Trial?

We are very confident about our robust service and that is why we keep it risk free for you. As soon as your 14 day free trial is over, we will send you a detailed report about the overall chat engagements on your website. If you love our service and we are sure you will, we will help you to upgrade and we are all set to start chat.

What if the agent doesn’t know the answer?

That will rarely be the case if you have provided us with thorough training material. However, if that really happens, our team will immediately take the query and forward to your team with complete visitor details.

Are there any limitations on the free trial?

No limitations. It's a risk free live chat service. Feel free to try.

How will you understand my offerings?

We work diligently to understand your product or service. We go through each document & FAQ section on your company website to ensure we know it all. Additionally, our agents will connect with you on Skype to get additional information from you if that is required.

Is my information secure?

Yes! We have a legal procedure (Non disclosure agreement signing) to ensure our clients information stays 100% secure.